Frequently Asked Questions

Registration


How do I register for SOTI SYNC?

Visit the Registration page to review registration information, and to register for the event.


What does my registration include?

Full conference registration includes access to all keynotes, sessions, meals where provided, and conference-sponsored evening events. For specific information on additional costs for hands-on training refer to the Registration page..


How do I reserve a hotel room?

SOTI has secured a room block at two sister hotels (Marriott on the Falls and the Niagara Marriott Falls Fallsview) both properties are less than a 5 Minute walk to the Scotiabank Centre. To book your hotel room, please click on one of the links below:
https://www.marriottonthefalls.com/company/soti-conference https://www.niagarafallsmarriott.com/company/soti-conference


I'd like to fly in early/stay late. Can I get the negotiated room rate for an extended stay?

Yes. The negotiated room rate is available for three days prior to the start of the conference and three days post conference. Longer stays will be at the market rate.


I want to stay off-site. Is this ok?

Yes, however, shuttles for events will pick up attendees at one of the host hotels. We encourage all attendees to stay at one of the Conference hotels to receive optimum networking time and benefit from the negotiated hotel room rate.


Will you be providing shuttle service from other hotels?

We will not be providing service from other hotels.


Are spouses and/or children allowed to attend conference activities?

The event and all related conference activities are for registered attendees only. Guest passes are available for purchase for guests that are 19 years old and older for the SOTI SYNC FUN NIGHT event only. No children or infants are allowed at any conference-sponsored activities or receptions. If child care is needed, please check with your hotel.


What if I have a special need or request?

Should you have special needs, dietary restrictions, or other requests, please contact the SOTI SYNC registration team. We will do our best to accommodate your requirements.


What are the hours of registration check-in onsite at the event?

We encourage you to check-in on Monday, September 25th prior to the evening reception which will begin promptly at 6:00pm. For partners and customers attending Day 1 activities, registration is open at 8:00 a.m. - until 8:00 p.m. on September 25th . Registration will also be open on Day 2 at 7:30 a.m. until 3 p.m.


Hotels


How do I reserve a hotel room?

SOTI has secured a room block at two sister hotels (Marriott on the Falls and the Niagara Marriott Falls Fallsview) both properties are less than a 5 Minute walk to the Scotiabank Centre. To book your hotel room, please click on one of the links below:
https://www.marriottonthefalls.com/company/soti-conference https://www.niagarafallsmarriott.com/company/soti-conference


I'd like to fly in early/stay late. Can I get the negotiated room rate for an extended stay?

Yes. The negotiated room rate is available for three days prior to the start of the conference and three days post conference. Longer stays will be at the market rate.


When is the earliest I can check in?

Check-in time at both Marriott properties starts at 3:00 p.m. Should you wish to arrange an early check-in, please contact the hotel directly. Partial room rates may apply.

Niagara Falls Marriott Fallsview Hotel & Spa – Phone +1-905-357-7300
Marriott on the Falls: Phone +1-905-374-1077


Which of the two Marriott hotels have access to a Fitness Centre?

Both Marriott properties have a full fitness centre available to any guests staying in the hotel.


Are there spa services available?

Yes, Serenity Spa by the Falls is located in the Marriott Fallsview Hotel & Spa hotel. The Marriott on the Falls does not have a spa onsite.


Will parking be available at the hotel?

Both properties offer Onsite, Valet and Off-site parking. The rates vary by property. Please contact the hotel directly for parking information. Free self-parking is available as part of our event at either hotel’s self-parking lot.


Networking


Will there be areas at the hotel and conference centre where I can easily meet with colleagues?

Yes, there is a Re-Charge lounge that includes sofas, tables and chairs, Wi-Fi access, and power for your convenience.


What other opportunities are there to network at SOTI SYNC?

There will be multiple opportunities to network during the event, the welcome reception will be held on September 25th from 6-8pm. Additionally, we will be hosting a SOTI SYNC fun Night on September 26th.


Logistics


Will there be airport transportation available from Toronto Pearson or Niagara Buffalo Airport?

For discounted shuttle rates from Toronto Pearson International Airport or Buffalo Niagara Airport we recommend contacting our preferred shuttle partner Niagara Airbus at https://www.niagaraairbus.com/ and use discount code 445.


Is there recommended dress attire while attending SOTI SYNC?

Business casual is appropriate attire while attending sessions. Casual evening attire is appropriate for the SOTI SYNC FUN NIGHT.


What is the weather in Niagara Falls like at this time of year?

Niagara Falls is especially beautiful in September. You can enjoy walking and many outdoor activities both day and night. The average temperatures are 22°C / 71.6°F to 12.6°C / 54.7°F. Pack clothing that can be layered as the weather can be quite different from one day to the next. The mist from the falls can sometimes reach inland so you may wish to bring a rain jacket.


What meals will be provided at SOTI SYNC?

Conference meals include breakfast and lunch and will be served onsite at the conference. If you have special dietary restrictions, such as kosher, halal, gluten-free, vegetarian or other special meal, please advise the SOTI SYNC registration team at your earliest convenience and prior to September 1st. Snacks and beverages will also be provided throughout the conference. Special dinner events will be held on Day 1 and 2 of the conference that will provide a variety of foods that cater to the wide range of culinary palettes of our guests.


Can I use my mobile device or camera?

Yes, but we do ask that you be considerate of other attendees. Please turn your mobile device to silent mode while you are in sessions and limit mobile device usage in the session rooms. Out of respect for our presenters, we ask that no flash photography, video and/or audio recorders, or laser pointers be used during any session.


Will there be Wi-Fi available?

Yes, wireless internet access will be available throughout conference areas of SOTI SYNC as well as both host hotel properties. Complimentary wifi will be included with your room if you stay at one of the Marriott Properties.


Is smoking permitted in the facilities?

Smoking is not allowed throughout the convention center or either hotel. However, the convention centre and hotels have designated smoking areas outside the facilities that we encourage you to use.


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